Our policy lasts 30 days. If 30 days have gone by since after delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods and conditions are exempt from being returned:

  • Sale item;
  • Gift item;
  • Any item not in its original condition, is damaged or missing parts due to our error; 
  • Any item expired within 120 days from delivery date; and 
  • Any item that is returned more than 30 days after delivery date.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.  

We reserve absolute discretion on the consideration of returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@actipure.asia.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@actipure.asia within 30 days from delivery date, and send your item to: 

Human Health Company Limited

29/28 Soi Charoennakorn 12, Charoennakorn Rd, Klong Sarn Bangkok 10600.

Gifts

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 

Human Health Company Limited

29/28 Soi Charoennakorn 12, Charoennakorn Rd, Klong Sarn Bangkok 10600, Thailand 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over THB 2,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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